Terms & Conditions

Last updated: June 2026

Welcome to Crivo Agency. These Terms & Conditions (“Terms”) govern your use of our website crivoagency.com and the digital marketing services we provide. By accessing our website or engaging our services, you agree to be bound by these Terms.

1. Our Services

Crivo Agency provides digital marketing services, which may include search engine optimization (SEO), web design and development, content creation, Google Ads management, and local SEO. The specific scope, deliverables, timeline, and fees for each engagement will be defined in a separate proposal, agreement, or invoice.

2. Client Responsibilities

Provide accurate, complete information and any materials, access, or approvals needed to deliver the services.
Respond to requests for feedback or approval in a timely manner so that project timelines can be met.
Ensure that any content or materials you supply do not infringe on third-party rights.
Make payments according to the agreed schedule.

3. Fees & Payment

Fees for services are specified in the applicable proposal or invoice and are payable as agreed (one-time, milestone-based, or recurring/monthly retainer).
Unless otherwise stated, invoices are due upon receipt or within the period noted on the invoice.
We reserve the right to pause or suspend work on overdue accounts until payment is received.

4. Project Timelines & Delays

We make every effort to meet agreed timelines. However, delays caused by late feedback, incomplete materials, third-party platforms, or factors outside our control may affect delivery dates. We are not liable for delays resulting from such circumstances.

5. Nature of Marketing Services

Digital marketing and SEO results depend on many factors beyond our control, including search engine algorithms, competition, and market conditions. While we apply professional best practices, we do not guarantee specific rankings, traffic volumes, lead numbers, or revenue outcomes.

6. Intellectual Property

Upon full payment, deliverables created specifically for you (such as content, designs, or website work) become your property, unless otherwise agreed.
We retain ownership of our pre-existing tools, methods, templates, and know-how used to deliver the services.
We may showcase non-confidential work in our portfolio and marketing materials unless you request otherwise in writing.

7. Confidentiality

Both parties agree to keep confidential any non-public information shared during the engagement and to use it only for the purpose of delivering or receiving the services.

8. Third-Party Services

Our services may involve third-party platforms (such as Google Ads, hosting providers, or analytics tools). Your use of those platforms is subject to their own terms, and we are not responsible for changes, outages, or policies of third parties.

9. Limitation of Liability

To the maximum extent permitted by law, Crivo Agency shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services. Our total liability for any claim shall not exceed the amount paid by you for the specific service giving rise to the claim.

10. Termination

Either party may terminate an ongoing engagement with written notice as specified in the applicable agreement. Fees for work completed up to the termination date remain payable.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.