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Last updated: June 2026
At Crivo Agency, we are committed to delivering high-quality digital marketing services and to your satisfaction. This Refund Policy explains the terms under which payments for our services may be refunded. By engaging our services or making a payment, you agree to the terms below.
1. Nature of Our Services
Crivo Agency provides professional, time- and labor-based services (such as SEO, web development, content creation, and ad management). Because work begins as soon as a project is started, refunds are handled differently than for physical products and are assessed based on the work completed.
2. Deposits & Project Initiation
- Initial deposits or setup fees cover planning, research, and resource allocation and are non-refundable once work has begun.
- If you cancel a project before any work has started, you are eligible for a full refund of any amount paid.
3. One-Time Projects
| Project Stage | Refund Eligibility |
|---|---|
| Before work begins | Full refund |
| Work in progress | Partial refund for work not yet completed |
| Project completed & delivered | Non-refundable |
Partial refunds are calculated based on the proportion of work already performed and resources committed up to the cancellation date.
4. Monthly Retainers & Recurring Services
- Ongoing services (such as monthly SEO, content, or ad management) are billed in advance for each service period.
- You may cancel future billing cycles with written notice as specified in your agreement; the current period during which work is already underway is non-refundable.
- No refunds are issued for a billing period after services for that period have been substantially delivered.
5. Third-Party & Ad Spend Costs
Payments made to third parties on your behalf — such as Google Ads spend, hosting, domains, premium tools, or paid licenses — are non-refundable, as these are paid directly to external providers and are outside our control.
6. No Guarantee of Results
Refunds are not provided based on marketing performance outcomes (such as rankings, traffic, or leads), as results depend on factors beyond our control including search algorithms, competition, and market conditions. Our fees cover the professional work performed, not guaranteed results.
7. How to Request a Refund
- Submit your request in writing to info@crivoagency.com, including your project details and the reason for the request.
- We will review each request fairly and respond within a reasonable timeframe.
- Approved refunds are issued to the original payment method, typically within 7–14 business days, and may be subject to deduction of any transaction or processing fees.
8. Our Commitment
If you are not satisfied with a deliverable, we encourage you to contact us first. In many cases we can revise or correct the work to meet the agreed scope before any refund is considered.
